Is Subscriber personal information secure?

Columbia Energy endeavors to protect the privacy of Subscriber’s account and other Personal Information Columbia Energy holds using reasonable administrative, technical and physical security measures. We dispose of your Personal Information in a secure manner related to how sensitive or confidential the Personal Information is. However, Columbia Energy cannot and does not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time.

Subscriber’s account is protected by a password for Subscriber privacy and security. It is Subscriber’s responsibility to prevent unauthorized access to Subscriber’s account and Personal Information by selecting and protecting Subscriber password and/or other sign-on mechanism appropriately and limiting access to Subscriber computer, tablet or device and browser by signing off after Subscriber has finished accessing Subscriber’s account. Subscriber is required to notify us immediately if Subscriber’s password or account has been disclosed to a person whose name does not appear on Subscriber’s account, even if you have allowed such disclosure. Subscriber understands, acknowledges, and agrees that Subscriber is solely responsible for any use of Columbia Energy Services via Subscriber’s Subscriber name and password.

Additionally, if Subscriber contacts Columbia Energy, Columbia Energy will ask Subscriber for verification of Subscriber’s identification and account. Columbia Energy will not send an email or text, nor should Subscriber respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Subscriber receives an email or text from Columbia Energy requesting any such information or someone that claims they are with Columbia Energy or our Affiliates please email our Privacy Administrator immediately.