What personal information can Subscribers access, modify and/or delete?

Generally, Subscriber may access the following Personal Information in Subscriber’s account:

  • Full name
  • Subscriber name and password
  • Postal Address
  • Email address
  • Telephone number
  • Billing and Service address
  • Account and billing information

By contacting Columbia Energy through any online account portal and/or via telephone, Columbia Energy may enable Subscribers to view and modify Subscriber account settings, and in some cases, edit or delete the Personal Information listed above. Current subscribers may not delete any Personal Information; you may only update or modify information. Former Subscribers may be able to delete Personal Information from active status depending on the services you subscribed to. When a Subscriber updates Personal Information, however, Columbia Energy may maintain a copy of the unrevised information in Columbia Energy’s records for internal security reasons and recordkeeping. Columbia Energy may also retain certain Personal Information indefinitely as required by Columbia Energy’s business practices, by law, and/or tax reporting purposes after Subscriber is no longer a Columbia Energy Subscriber.

Columbia Energy may use any aggregated data derived from or incorporating Subscriber’s Personal Information after Subscriber updates or deletes it, but not in a manner that would identify Subscriber personally. The information Subscriber can access, update, and delete may also change.

To prevent unauthorized access to your account and Personal Information, you may only access your account portal or account via a telephone Subscriber service representative after we have verified and authenticated your identity via your submission of a password, PIN, and /or a security question. Only then will you have the ability to modify or update your Personal Information (including access to CPNI, if applicable), and receive other account information either via telephone or online. If Subscriber has any questions about viewing or updating information Columbia Energy has on file, please contact Columbia Energy by emailing our Billing department.